Privacy Policy

Privacy Policy for HelloMart

At HelloMart, your privacy is a top priority. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our mobile application or website. By accessing or using HelloMart, you agree to the practices described in this policy.

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1. Introduction

HelloMart is an e-commerce platform offering a wide range of products (including electronics, groceries, fashion, home appliances, etc.) and a unique Booking-Based Reward Program (Promotional Offer). Through this system, customers can book a product by paying a small booking amount (usually 1% of the MRP) and select a category-based coupon. If the selected coupon opens, the customer gets the product at the booking price. If not, they receive double the booking amount in reward points, which can be redeemed within the app.

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2. Scope of This Privacy Policy

This policy applies to:

Users accessing HelloMart via mobile app or website. 

Individuals participating in our booking, reward, referral, or promotional programs.

Anyone interacting with our services, campaigns, promotions, or support

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3. Types of Data We Collect

A. Personal Information (Provided by You)

·        Full name

·        Email address

·        Mobile number

·        Postal address (for shipping and billing)

·        Profile picture (optional)

·        KYC documents (only required for high-value rewards or agent onboarding)

B. Financial & Transactional Data (processed via secure third-party gateways)

·        Booking amounts

·        UPI IDs or linked payment details

·        Transaction dates and times

·        Refund or reward details

C. Activity & Interaction Data

·        Products viewed or booked

·        Coupons selected from the Booking-Based Reward Program

·        Coupon status (opened/unopened)

·        Reward points earned and redeemed

·        Referral code usage and referral network

Agent performance or referral data (if applicable)

D. Device and Technical Data

·        IP address

·        Device type and ID

·        Operating system and app version

·        Browser data (if using the website)

·        App session logs and usage patterns

·        Location data (with permission)

·        Crash reports and diagnostics

E. Cookies and Similar Technologies

Used to:

·        Remember login sessions

·        Store preferences and cart data

·        Personalize user experience

·        Analyze behavior for improvements

·        Enable marketing or targeting (with consent)

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4. Why We Collect Your Data

A. Account Management

·        Register and maintain your HelloMart account

·        Authenticate logins and reset passwords

·        Send verification and transaction confirmations

B. Booking-Based Reward Program

·        Process product bookings and coupon selections

·        Determine outcome of coupon (opened/unopened)

·        Credit product or reward points accordingly

·        Display history of bookings and results

C. Reward & Loyalty System

·        Maintain wallet and reward point balances

·        Enable redemptions and purchases with points

·        Promote loyalty-based offers or bonuses

D. Referral Program

·        Track referrals and reward both parties

·        Prevent misuse or fraudulent referrals

·        Display referral trees (if applicable)

E. Communication

·        Inform users about booking results, program updates, reward status

·        Send promotional offers and personalized recommendations (with consent)

·        Announce changes to policy, terms, or service features

F. Legal Compliance and Security

·        Monitor system activity for fraud prevention

·        Secure user data and platform operations

·        Meet legal obligations under Indian IT laws and other regulatory frameworks

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5. Legal Basis for Data Processing

We process your data under:

·        Consent (e.g., for marketing, location access)

·        Contractual necessity (e.g., to fulfill a booking)

·        Legal compliance (e.g., KYC, taxation)

·        Legitimate interest (e.g., to improve user experience and prevent fraud)

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6. How We Share Your Information

We do not sell or rent your personal data. We may share limited data with:

A. Third-Party Service Providers

·        Payment gateways (e.g., PhonePe, Razorpay)

·        Courier and logistics partners

·        Cloud storage and infrastructure providers (e.g., Google Cloud, Hostinger VPS)

·        Communication and analytics tools

B. Government or Legal Authorities

·        To comply with court orders or legal processes

·        To respond to valid investigations or complaints

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7. Data Storage & Retention

·        Data is securely stored on encrypted servers in India or compliant jurisdictions

·        Personal data is retained as long as necessary for service delivery, legal compliance, or dispute resolution

·        Inactive accounts may be anonymized or deleted after [X] months

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8. Security Measures

·        We implement multiple security protocols:

·        SSL encryption of all data transfers

·        Two-factor authentication (2FA)

·        Secure password hashing

·        Role-based data access

·        Regular backups and vulnerability scans

Note: No platform can guarantee 100% security. Please protect your credentials and do not share OTPs.

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9. Your Rights and Choices

·        As per Indian IT Act and applicable global data laws (e.g., GDPR):

·        You may access, correct, or delete your personal information

·        You can withdraw consent for location or marketing communications

·        You may request deactivation or export of your account data

·        You may file complaints to data protection authorities or email us

·        To exercise your rights, contact: support@hellomart.in

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10. Children’s Privacy

Our platform is not intended for children under 13. We do not knowingly collect data from minors. If we discover such data, we will delete it immediately.

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11. International Users

By accessing HelloMart from outside India, you consent to the transfer and processing of your data in India under applicable Indian data protection laws.

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12. Updates to This Privacy Policy

We may revise this Privacy Policy due to business needs or legal updates. You will be notified via:

·        In-app notification

·        Email (if subscribed)

·        Website banner

·        Continued use after such updates constitutes your agreement to the revised terms.

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13. Contact Us

HelloMart Customer Support:

·        Email: officialhellomart@gmail.com

·        Phone: +91-7441133055

·        Address: In front of Manoranjan Park, Birla Nagar Road, Hazira, Gwalior, ( M.P.) - 474003

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By using HelloMart, you confirm that you have read, understood, and agreed to this Privacy Policy.