Privacy Policy

Hello Mart Privacy Policy

At Hello Mart, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect the personal information you provide to us through our mobile app, website, and other services.

1. Information We Collect

We collect the following types of information to provide you with the best possible shopping experience:

• Personal Information: Includes name, email address, phone number, shipping and billing address, and payment details. This is collected when you create an account, place an order, or participate in promotions or surveys.
• Order and Transaction Information: Information about the products you purchase, order history, and transaction details.
• Technical Information: Includes device information, browser type, IP address, app usage statistics, cookies, and similar tracking technologies to improve your experience on our platform.
• Customer Feedback: Information you provide through customer service inquiries, reviews, surveys, or other forms of communication.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Process Orders: We use your personal information to fulfill your orders, process payments, manage shipping, and handle returns.
• To Improve Our Services: We use technical and transaction data to improve our app, website, and customer experience.
• Marketing and Promotions: With your consent, we may use your email address and phone number to send promotional offers, updates, and newsletters related to Hello Mart’s products and services. You can opt out of marketing communications at any time.
• Customer Support: We use your information to assist with any queries or issues you might have, including processing refunds, handling complaints, and providing technical support.
• Legal Compliance: We may use your information to comply with legal obligations, resolve disputes, enforce our agreements, and protect the rights, safety, and security of our users.

3. Data Sharing

We only share your personal information under the following circumstances:

• Service Providers: We may share your information with third-party service providers (such as payment processors, delivery services, and IT providers) to complete your transactions, process payments, or provide customer support. These providers are contractually obligated to protect your information.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests by government authorities.
• Business Transfers: If Hello Mart is involved in a merger, acquisition, or sale of assets, your personal information may be transferred to the involved parties. We will notify you before your personal information becomes subject to a different privacy policy.
• Marketing Partners: We may share anonymized, non-personal data with marketing partners to improve our advertising and promotional efforts. However, we do not sell your personal information to third parties.

4. Data Security

We take reasonable technical and organizational measures to safeguard your personal information from unauthorized access, disclosure, alteration, and destruction. This includes encryption, secure servers, and access control measures. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Hello Mart uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us track app usage and personalize your shopping experience. You can choose to disable cookies through your browser settings, but this may limit some features of the Hello Mart app or website.

6. Your Rights

As a Hello Mart user, you have the following rights regarding your personal information:

• Access and Update: You can access and update your personal information through your Hello Mart account at any time.
• Data Portability: You have the right to request a copy of your personal data in a structured, machine-readable format.
• Right to Deletion: You can request that we delete your personal data, subject to certain legal obligations we may need to comply with (e.g., for accounting or legal purposes).
• Opt-Out of Marketing Communications: You can opt out of marketing emails, SMS messages, or notifications at any time by following the unsubscribe instructions provided in the communication or updating your preferences in your Hello Mart account.

7. Children's Privacy

Hello Mart does not knowingly collect personal information from individuals under the age of 18. If we learn that we have inadvertently collected personal information from a child under 18, we will delete it as soon as possible. If you are a parent or guardian and believe that your child has provided personal information, please contact us immediately.

8. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations, resolve disputes, and enforce agreements.

9. Changes to the Privacy Policy

Hello Mart reserves the right to update this Privacy Policy from time to time. We will notify you of any significant changes by updating the effective date at the top of this policy. Continued use of our services after any updates constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise your rights, you can contact us at:

Email: privacy@hellomart.in
Customer Support Hotline: 7441199199
Address: In front of Manoranjan Park, Birla Nagar Road, Hazira, Gwalior.